For many companies in Uzbekistan, Telegram is the main customer communication channel. A bot can become more than FAQ: it can handle lead capture, CRM updates, reminders, and mini reports.
What does a Telegram bot automate?
- Collects customer name, phone, service, and budget.
- Creates a lead in CRM or Google Sheets.
- Sends a notification to the responsible manager.
- Shows the customer the next step and status.
Where does an AI agent help?
An AI agent answers frequent questions, clarifies the customer problem, and escalates complex chats to a manager with a short summary.