AI support
AI support that answers fast, qualifies leads, and knows when to hand off.
We build AI agents for support, sales qualification, FAQ handling, and internal knowledge search with clear escalation to your team.
Timeline
3-7 weeks
Engagement
Audit first
Primary CTA
AI automation audit
Problems
When this becomes urgent
Outcomes
What we build
Expected impact
24/7
coverage for routine support questions
Before and after
Before
Clients wait for a person, and managers repeat the same answers from memory.
After
The AI agent answers from an approved knowledge base, qualifies the request, and escalates complex cases.
Useful for product companies, service businesses, marketplaces, education, and support teams with repeat questions.
Workflow
Implementation plan
01
Prepare knowledge
We structure FAQs, policies, service descriptions, product data, and examples of good answers.
02
Build agent behavior
We define tone, guardrails, fallback rules, qualification questions, and escalation logic.
03
Connect channels
We launch the agent on the website, Telegram, CRM, or internal support tools.
04
Test and monitor
We evaluate answers, track failed questions, improve prompts, and tune the knowledge base.
FAQ
Common questions
What does an AI support agent need to answer correctly?
It needs approved knowledge: FAQs, policies, product or service details, examples of good answers, escalation rules, and a way to track failed questions.
Can an AI support agent hand off to a human manager?
Yes. The agent can summarize the conversation, tag the topic, update CRM or support tools, and send complex requests to a manager.
How do you prevent wrong AI answers?
We use a controlled knowledge base, fallback rules, testing questions, monitoring, and clear limits on what the agent is allowed to answer.
Integrations